Refund policy

Last updated November 14, 2026

Here is what happens when a portrait cannot be made, a pack goes unused, or a result is clearly broken.

Failed generations

Credits come back automatically only when nothing could be made (the model failed or refused the request). You do not need to ask. Once the model has made an illustration, the result is delivered and uses its credits, even if it is not perfect. A result that is clearly broken can be refunded by email, as described below. A style or likeness that is close but not exact is not a failed or broken result.

Unused credits

If you have not used any credits from a one-time pack, email us within 14 days of buying it and we refund the full price to your original payment method. Subscription charges already used to grant a period's credits are not refunded; you can cancel future renewals at any time.

How to ask

Email support@ghibli-photo.comfrom the address on your account. Include the order or portrait link and a short description of the problem. We aim to reply within 2 business days. Card refunds usually show up in 5 to 10 business days. Please email us before opening a chargeback; it is faster for you. For a finished illustration that is clearly broken (for example, a blank or corrupted image, or a result that is not an illustration of the photo you uploaded), email us within 7 days.

Questions? Email support@ghibli-photo.com.